Terms & Conditions

1. Acceptance of these Terms

By accessing or continuing to use the Service, you agree to be bound by these Terms and our Privacy Notice. If you do not agree, you must not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization. If you are using the Service as an individual, you confirm that you are of legal age to form a binding contract.

2. The Service

PoolHakr helps pool owners maintain water quality by reading test strips, generating treatment plans, sending reminders, providing an AI chat assistant, and recommending products. The Service relies on artificial intelligence and is provided for general informational and convenience purposes.

3. Acceptable use

You agree not to misuse the Service. In particular, you must not:

• use the Service for any unlawful, fraudulent, or harmful purpose;
• send spam or attempt to defraud us or other users;
• infringe the intellectual property or other rights of any third party;
• interfere with or compromise the security or integrity of the Service, including by introducing malware, probing or scanning systems, or scraping data;
• attempt to reverse engineer, resell, redistribute, or circumvent technical limits of the Service.

4. Generative AI — your responsibilities and our rights

The Service uses generative AI. You are responsible for the prompts and content you submit, for how you use any outputs, for verifying the accuracy and suitability of outputs before acting on them, and for ensuring you have the rights to any content you input.

You must not use the Service to generate or distribute:

• illegal content, hate speech, harassment, or content that exploits or harms others;
• deepfakes or deceptive impersonations;
• malware or content intended to compromise security;
• attempts to jailbreak, bypass, or abuse the AI's safeguards.

We may moderate, remove, restrict, refuse, or filter content and outputs, and may suspend accounts to enforce these Terms. Where you believe an output infringes your rights, contact us (see "Contact") to request a takedown; repeated infringement may result in termination.

Accuracy disclosure: AI outputs may be inaccurate or incomplete and are not a substitute for professional advice. Pool chemistry can affect health and safety — always exercise your own judgment and consult a qualified professional where appropriate.

5. Intellectual property

We retain all ownership of the Service and its intellectual property, including software, documentation, and branding. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service within your selected plan. You retain rights in the content you submit and grant us a limited license to host and process that content solely to provide the Service. As between you and us, you retain such rights as you have in AI outputs generated for you, subject to these Terms.

6. Service availability

We work to keep the Service reliable, but we do not guarantee that it will be uninterrupted, timely, secure, or error-free. The Service is provided "as is" and, to the fullest extent permitted by law, we disclaim all implied warranties including merchantability and fitness for a particular purpose.

7. Payments

PoolHakr offers one-time message bundles (such as the Season Pass and Full Year plans) and top-up bundles. Purchases are sold by DEVA TRADING INC., and payments are securely processed by our payment provider, Stripe. We do not store your full card details. Prices shown at checkout are the prices that apply, in U.S. dollars unless otherwise stated.

8. Seller and taxes

DEVA TRADING INC. is the seller of record for all purchases. You are responsible for any taxes that may apply to your purchase under the laws of your jurisdiction unless the applicable tax is shown and collected at checkout.

9. Suspension and termination

We may suspend or terminate your access to the Service for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. Where reasonable and lawful, we will give you notice. On termination, your right to use the Service ends; we may delete associated data after a reasonable period.

10. Limitation of liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is capped at the amount you paid us in the twelve (12) months before the event giving rise to the claim. We are not liable for indirect, consequential, or special damages, including loss of profits, data, or goodwill. Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence, or any liability that cannot be excluded under applicable law.

11. Governing law

These Terms are governed by the laws of the jurisdiction in which DEVA TRADING INC. is established, without regard to conflict-of-law principles, and the courts of that jurisdiction will have exclusive jurisdiction over any disputes, except where applicable law provides otherwise.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms, or payment, refund, and order inquiries, can be sent to DEVA TRADING INC. through the support options available within the Service.